Receipt and processing of a request from the student
As soon as the student leaves a request for a class, you will receive a notification in the mail. You will also receive instructions on how to contact the student.
You must confirm or reject the request. Try to respond to requests as early as possible, preferably within 5 hours from the receipt of the request.
Attention! If after the receipt of the request from the student it has been 8 hours, and it has remained unprocessed, the lesson will be canceled.
Rescheduling or canceling the lesson
If you want to cancel the lesson, but You have already confirmed the request from the student, you can cancel or reschedule it no later than 8 hours before the scheduled lesson, otherwise, the money will be returned to the student.
If a student is not able to attend the lesson, he must cancel it within 8 hours before the start. Otherwise, the lesson will be considered as completed and you will receive payment.
Lesson payment by the student
At the time of requesting for the lesson, the platform reserves the required amount on the student's account
As soon as the lesson is completed, the payment is credited to the tutor’s account.
If the lesson does not take place due to the fault of the student, money will be transferred to the tutor.
If the lesson does not take place due to the fault of the tutor, the money will be returned to the student.
Calendar settings and schedule of classes
Specify the relevant schedule and the availability of free time for lessons (a student apllies for a class no later than 20 hours before the lesson).
1 academic hour on the platform consists of 50 minutes of active work and 10 minutes of break / time for questions from the student.
The minimum duration of a lesson with one student is 1 academic hour, and the maximum duration is 5 academic hours.